BUILD THE BUSINESS CASE
Measure the change
in risk operations.
Less handling time. Faster review. Fewer overdue actions. Set a baseline and test what changes in a scoped pilot.
YOUR WORKFLOW, YOUR ASSUMPTIONS
Include preparation, review, corrections and follow-up in handling time.
Potential time released.
1,000 cases × (40 − 25) minutes ÷ 60
A pilot hypothesis, not a customer result. Released capacity is not automatically a cash saving.
A PILOT SCORECARD
Measure the whole process.
| Measure | What to capture | What it reveals |
|---|---|---|
| Analyst handling time | Active minutes across preparation, review, corrections and follow-up. | Whether work is reduced or merely shifted to another person. |
| Time to review-ready | Accepted evidence to a package meeting agreed review criteria. | Whether the case reaches a usable state sooner. |
| Outstanding-action age | Creation to resolution, plus open and overdue requests. | Whether follow-up moves with the analysis. |
| Case turnaround | Intake to final disposition, separating borrower and internal waits. | Whether the complete process improves. |
Compare similar cases. Track rework, exceptions and review quality alongside speed. These are proposed pilot measures, not claimed product results.
A BOUNDED FIRST COMMITMENT
Start small.
Measure.
Then expand.
- 01
Choose the bottleneck
Name the workflow and the person accountable for its outcome.
- 02
Define the boundary
Agree the evidence, systems, policy and human review points in scope.
- 03
Agree what success means
Set measurable criteria before running the pilot. Decide what would justify expansion.
START WITH ONE RISK WORKFLOW