Team capacity
Evidence, analysis and findings stay together, so teams can focus on the assumptions and exceptions that need judgement.
Evaluate what changes across preparation, review and follow-up: time spent, work ready for a decision and the quality of the outcome.
Evidence, analysis and findings stay together, so teams can focus on the assumptions and exceptions that need judgement.
Prepared work carries its evidence, policy exceptions and unresolved questions into review.
Signals and outstanding actions stay connected to the work and the person responsible for the next step.
A pilot compares similar cases against the existing workflow. The evidence covers both operating speed and the quality of the review.
| Outcome | Evidence in a pilot |
|---|---|
| Team effort | Active minutes spent preparing, reviewing, correcting and following up on comparable cases. |
| Review readiness | Elapsed time from accepted evidence to prepared work that meets the institution’s review criteria. |
| Case turnaround | Intake to final disposition, with external waits and internal waits shown separately. |
| Action closure | The age of information requests and unresolved findings, including open and overdue actions. |
| Review quality | Material findings, unsupported assumptions and corrections required after the work reaches review. |